Contact Us
Our team of licenced advisers is here to help. Get in touch to discuss your investment objectives.
Phone
Speak directly with one of our licenced advisers
1300 CQP CAP
(1300 277 227)
+61 2 8123 4567
Send us an enquiry and we'll respond within 24 hours
enquiries@cqpcapital.com.au
New clients: newclients@cqpcapital.com.au
Office
Visit us by appointment
Level 12, 123 Pitt Street
Sydney NSW 2000
Australia
Business Hours
Our advisers are available during the following times:
Telephone & Email Support
Office Appointments
Face-to-face meetings are available by appointment. Please contact us to schedule a meeting with one of our advisers.
Video conferencing appointments are also available for clients outside the Sydney metropolitan area.
Frequently Asked Questions
How quickly will someone respond to my enquiry?
We aim to respond to all enquiries within 24 hours during business days. Urgent matters are typically addressed within a few hours.
Can I speak with an adviser before opening an account?
Absolutely. We encourage prospective clients to speak with one of our advisers to discuss your investment objectives and determine if our solutions are suitable for you.
Do you charge for initial consultations?
No. Initial consultations with our advisers are complimentary and without obligation. We'll discuss your needs and explain our investment solutions in detail.
What should I prepare before contacting you?
It's helpful to have a general idea of your investment objectives, risk tolerance, and the amount you're considering investing. However, our advisers can help you clarify these during the consultation.
Can you provide advice on my overall portfolio?
Yes. Our licenced advisers can provide personal advice on fixed income allocation within your broader portfolio. Comprehensive financial planning services may be available through our authorising licencee.
Our Commitment to You
At CQP Capital, we pride ourselves on providing exceptional client service. When you contact us, you can expect:
- Professional Service:
All enquiries are handled by experienced, licenced financial advisers who understand fixed income markets.
- No Pressure:
We provide information and guidance without pressure. You'll never feel obligated to invest.
- Clear Communication:
We explain investment terms and risks clearly, avoiding jargon and ensuring you understand every aspect.
- Personalised Attention:
We take time to understand your individual circumstances and investment objectives.
- Ongoing Support:
Our relationship doesn't end after you invest. We provide continued support throughout your investment journey.
Privacy and Security: All communications are treated with strict confidence. Your personal information is handled in accordance with the Privacy Act 1988 and our Privacy Policy.
Complaints and Dispute Resolution
CQP Capital is committed to providing high-quality service. If you have a complaint or concern, we encourage you to contact us directly so we can address the matter promptly.
Internal Dispute Resolution
For complaints, please contact our Complaints Officer:
Email: complaints@cqpcapital.com.au
Post: Complaints Officer, CQP Capital Pty Ltd, Level 12, 123 Pitt Street, Sydney NSW 2000
We aim to acknowledge complaints within 1 business day and resolve them within 30 days.
External Dispute Resolution
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA):
Phone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au
Post: GPO Box 3, Melbourne VIC 3001